Employee Assistance Program

Your company has available a remarkable and cost-efficient partner for helping address many of these work issues and individual concerns: an Employee Assistance Program (EAP). An EAP can offer timely problem identification and employee assessment followed by short-term intervention and treatment avenues, even referrals as necessary. These valuable services are available to individual employees (and their family members) AND to the company itself.

Evidence continues to grow in the workplace of waning confidence in job stability and fears about a weakened economy, and of workers’ increased stress levels connected not only to financial concerns but about burnout, anger management, family issues, relationships, parenting, elder care and other “problems of daily living.” Many employers are dealing more than ever with significant issues of turnover, accidents, theft, sabotage, self-medicating employees (including those who use alcohol as well as other drugs), emotional and psychological problems acted out in the workplace, presenteeism, absenteeism, interpersonal and work group conflict, violence, employee lawsuits, disruptive behavior, and race, gender or other bias issues. Real dollars from your bottom line go right through the door because of confrontational work behaviors, dysfunctional work teams and almost continuous crisis management.

What responses would you get if you asked your employees these questions and got honest answers?

  • Do you have a hard time focusing on your work because of personal problems?
  • Is employee wellness a concern, and would you like to promote wellness in your workforce?
  • Would you like to decrease the costs to your business of medical benefits?

What responses would you get if you and the rest of your leadership team honestly answered these questions?

  • Do you worry about employee satisfaction and productivity levels?
  • Is employee wellness a concern and would you like to promote wellness in your workforce?
  • Would you like to decrease the costs to your business of medical benefits?

Access Wellness Group can help address these very real concerns through its Employee Assistance Program (EAP) services.

The EAP is a work-site based program designed specifically to help identify and resolve productivity problems associated with the employee(s) whose performance or conduct at work are adversely affected by personal concerns.

What is the value of an EAP to your business?

It is estimated that as many as 80% of all terminations are due not to employees being unable to perform their work, but to their personal and interpersonal problems – emotional or mental issues, relationship issues, parenting, care-giving, grief and loss, substance abuse issues, stress, financial issues, etc.

Companies with capable, active and involved EAP partners such as AWG have reported very positive results of this employee benefit. Among these benefits: decline in absenteeism, reduction in sick days, reduction in workplace accidents and workers compensation claims, reduced turnover and others.


Savings from reduced turnover


return on dollars spent on EAP services over a 3-year period; employees using EAP spent $10,000 less for inpatient medical care.



Savings in mental health costs


What is EAP?

“EAP” is an Employee Assistance Program, a benefit offered for you and your family members by your employer. This benefit provides counseling and other services at no cost to you, helping you address personal issues that may be influencing your behaviors and feelings at work.

How can the EAP help me?
Your EAP can provide counseling for what we call “problems of daily living” – circumstances that can affect any of us at one time or another. These include but are not limited to relationship issues, stress, burnout, anger, anxiety, grief, loss, financial issues, legal consultation, elder care, parenting, and other issues.
Are my family members also eligible for the EAP benefit?
Yes. The EAP benefit is available to your spouse and other dependents.
Is there a cost for using the EAP?
No. The EAP benefit is totally free, with no co-pay or other charge at all to you and/or eligible family members.
What if I or a family member needs medication or other form of medical treatment?
Your EAP counselor can refer you to one of our medical staff for further evaluation to see if further help is needed such as medication for problems such as severe anxiety or major depression. Visits with medical staff would be outside the EAP benefit but would be covered by major medical benefits.
How do I access the EAP?

It’s easy. Just call Access Wellness Group number: (859)309-0309 or 877 834-7836, identify yourself as an employee or family member of an employee of your company, and ask to make an appointment.

How many EAP sessions are included in this benefit?

Check the EAP brochure or other notices your employer makes available about this, such as the company’s web site, benefits description or other internal postings. If you’re still not sure, you can call us and we will tell you how many sessions you and your family members are eligible for.

What types of counselors are available at the EAP?

Our counselors include Licensed Clinical Social Workers (LCSW), Licensed Marriage and Family Therapists (LMFT) and Psychologists.  With this variety of training and educational backgrounds our therapists have the the ability to  work with children and teenagers, adults, as well as couples and familiesSome of our staff have experiencing helping individuals and families dealing with the problem of addiction and co-dependency as well.  All of our EAP counselors are licensed or certified and with the experience needed to give you the professional and compassionate care you need.

When are appointments available?

Appointment times are available on Mondays, Tuesdays, Wednesdays and Thursdays from 8 a.m. – 8 p.m., on Fridays from 8 a.m. – 1 p.m and on Saturdays from 8 a.m. – 3 p.m.

Will my employer know if I use the EAP?

Your EAP is confidential, as mandated by HIPAA and other regulations.  These regulations stipulate very strict conditions about when your personal health information may be released to somebody else – such as with your written permission or because of a court order.

Do you provide any information to my employer?

We provide a regular report to the employer that includes only such numerical information as how many company employees and family members used the benefit, how many total sessions were used, etc.  Individual EAP clients are never identified in such reports.

Your main office is in Lexington. What if I live or work somewhere else?

We can make arrangements for you to see an EAP counselor somewhere else.  We see clients regularly in Frankfort, Berea and Richmond, for instance, but also tap into a broad network of counselors and therapists in other areas of Kentucky and beyond.

What if I have other questions about the EAP?

Just call the office of Access Wellness Group at (859) 309-0309 or 877 834-7836  We will be happy to answer any questions you have about your EAP benefit.

AWG can help you identify and resolve workplace issues before they lead to increased medical costs, decreased employee wellness and other costly circumstances that impact your business’s bottom line.

For additional information, you may contact us directly by calling (859) 309-0309.

Schedule your consultation today!